Training & support
You get people who work on the product.
We treat support as one of our highest priorities. When you call or email, you reach a team focused on giving you a fast, useful answer — not a queue.
Getting help
Trying to sign in to Wisdomwhere or CourseWhere, or need a password reset? Each organization runs its own site, so your own system administrator is the person who can help. We cannot sign you in or reset a password from here. Three ways to get back in:
Check your email from us
Every invitation, confirmation and reminder we send links straight to the site your organization uses. Searching your inbox for “Solutionwhere” or the product name is usually the fastest route back in.
Look on your organization's intranet
Most districts and agencies link to their Solutionwhere sites from a staff portal, often under Professional Development, Coaching, Enrollment or Child Care Referrals.
Ask your administrator
Whoever runs the product at your organization can send you the address, reset your password, or add you if you have never signed in.
- For everything else: phone and email support 8:30am–5:00pm ET, Monday to Friday.
- Support specialists who are trained and certified on the software itself.
- Existing customers: once you are signed in, use the support link inside your site, or call us directly.
Getting started
- Training is part of the setup process, not an upsell.
- Initial training is three 60-minute webinars.
- We migrate your existing data, including from CourseWhere and older Wisdomwhere versions.
- And we are always happy to take a question after that.
Already a customer and stuck on something?
Call us. That is what the number is for.